We are change-makers!
We combine our global experience in key industries and the latest technologies to help fast-growing and established companies transform and accelerate their business models, develop innovative digital solutions, scale technology capabilities, and sustain their growth.
Building bridges towards a better future with more opportunities.
To ensure we are building a diverse, inclusive environment that reflects the truth about our culture as well as social and professional goals, we seek to recruit with an ever-increasing focus on representation. That means we consider expressions of gender, ethnicity, race, religion, sexual orientation, and other identity markers factors that bring significant assets to our company, ensuring that there are no barriers to connect talent with incredible opportunities.
We are committed to the values of Equal Employment Opportunity and everyone at e-Core is empowered to be themselves and encouraged to develop professionally and personally.
Somos agentes da mudança!
Combinamos nossa experiência global em setores-chave e as mais recentes tecnologias para ajusar empresas em rápido crescimento já estabelecidas e a se transformarem e acererarem seus modelos de negócios, desenvolver soluções digitais inovadoras, ampliar recursos tecnológicos e sustentar seu crescimento.
Construindo pontes para um futuro melhor com mais oportunidades.
Para garantir que estamos construindo um ambiente diversificado e inclusivo que reflete a verdade sobre nossa cultura, bem como objetivos sociais e profissionais, buscamos recrutar com um foco cada vez maior na representatividade. Isso significa que consideramos expressões de gênero, etnia, raça, religião, orientação sexual e outros marcadores de identidade como fatores que agregam valor significativo à nossa empresa, garantindo que não haja barreiras para conectar talentos com oportunidades incríveis.
Estamos comprometidos com os valores de Igualdade de Oportunidades de Emprego e todos na e-Core têm o poder de serem eles mesmo e são incentivados a se desenvolver profissionalmente e pessoalmente.
Join us as a Senior Support Engineer!
Our clients can count on our top talents! So when these customers, who are big players in different industries, need solutions to problems our support team is responsible for providing the technical solution aiming for the greatest customer satisfaction. As Senior Support Engineer you will lead and work with other Technical Support Engineers on cases that will help cultivate the team values and technical expertise.
This position suits you if you:
- Have written and spoken English (advanced level)
- Have strong experience in a technical role/ IT industry/ highly technical environment preferred
- Are great at explaining complex issues in a simple manner
- Have experience at creating, updating, and sharing knowledge through articles and training (http://confluence.atlassian.com/)
- Have a problem-solving mindset and help to remove roadblocks
- Set high standards for yourself and your team
- Are a continuous learner and love to work with cutting-edge technologies
- Are comfortable with providing customer support
- Are comfortable with SQL
- Have experience with network technologies
- Have experience in troubleshooting Java applications
- Have experience with REST APIs (methods, status codes etc)
- Have experience in using native browser development tools (Google Chrome Development Tools, Firefox, etc)
Would be great if you have:
- Familiarity with Atlassian products
- Familiarity with Splunk
- Familiarity with Agile methodologies
- Actively participate in community forums
What you will do in this role:
- Resolve customer’s issues via telephone, email, or a remote session
- Reproduce issues in-house and responding back in a timely manner
- Regular follow-ups with customers with recommendations, updates, and action plans.
- Escalate issues in a timely manner according to Standard Operating Procedures
- Leverage internal technical expertise, including peers, mentors, knowledge base, community forums, and other internal tools, to provide the most effective solutions to customer issues
- Create new knowledge base articles to capture new learnings for reuse throughout the organization.
- Participate in technical communications within the Technical Support team to share best practices and learn about new technologies
- Focus on an area of technical specialization and attend technical trainings.
- Read and work with other Technical Support Engineers on cases that will help cultivate that expertise.
- Works collaboratively with diverse global teams and drives inclusive work environments in accordance with Atlassian values.
Where you will be based on
Remote - Brazil
What you’ll get
We encourage work-life balance in a transparent and flexible environment, ensuring a unique experience for e-Coreans to be their best version. Our ratings on Glassdoor and the awards we’ve received from Great Place To Work since 2008 reflects our reality
- Health, dental, and life insurance;
- Meal and/or Food allowance;
- Multi Benefits Card;
- 15 days of vacation every 6 months (30 days of PTO per year);
- Private Pension Plan;
- Short-Term Incentive Plan (PLR);
- Parking allowance in SP and POA offices;
- Possibility to choose between a variety of work models;
- Financial support for studies and daycare center;
- Flexible work hours;
- Customized setup (e.g, monitor, earphones/headsets, keyboard);
- Monthly Remote Work Allowance (according to your work model);
- Gympass partnership.
Privacy
By submitting an application, I acknowledge that I have read and understood the e-Core Privacy Notice.
Ao me inscrever, concordo que li e entendi a Política de Privacidade da e-Core.